1. Project-Based Services

All project fees, development charges, design charges and other service fees are based on the agreed project scope, milestones, resources and timelines.

Once work has commenced, payments made for completed work, consumed resources, approved milestones or delivered services are generally non-refundable.

2. Advance Payments

Any advance, booking amount or initial payment made to start a project is considered a commitment against resource allocation and project initiation.

Accordingly, advance payments are non-refundable once development, design, research, planning or other project work has commenced, except where a refund is expressly approved by Selflance in writing or is required under applicable law.

3. Cancellation by Customer

If the customer cancels a project after work has commenced:

• Fees relating to work already completed are non-refundable.
• Any approved third-party expenses, transaction charges, infrastructure costs or other committed expenses may be deducted.
• If any refundable balance remains after adjustment of completed work and committed costs, Selflance may process the eligible refund at its discretion or as required by the applicable agreement/law.

4. Code, Source Files & Project Handover

After the agreed project deliverables, source code, credentials or other applicable project assets have been formally handed over to the customer, and the customer accepts the handover, Selflance shall have no further obligation to provide free development, modification, maintenance, support or correction for issues arising from customer-side changes, third-party changes, unauthorized modifications, deployment changes or use outside the agreed project scope.

Any post-handover development, modification, maintenance or technical support requested by the customer may be treated as a new paid service.

This clause does not exclude any non-waivable rights or remedies available to the customer under applicable law.

5. Scope Changes

Any feature, functionality, integration, design change or requirement that is outside the originally approved scope will be treated as an additional requirement and may require additional fees and development time.

Payments for approved additional work are non-refundable once that work has commenced.

6. Third-Party Services

Selflance is not responsible for refunds or failures caused by third-party services such as payment gateways, SMS/OTP providers, hosting providers, cloud services, Apple App Store, Google Play, APIs, maps, verification services or other external platforms, except to the extent required by applicable law or specifically agreed in writing.

Third-party charges are generally non-refundable once incurred.

7. Marketplace Services

For services obtained through the Selflance marketplace, the applicable project agreement, milestone approval, freelancer/service-provider terms and platform policies will determine the applicable refund or dispute process.

Selflance may review disputes between customers and service providers and may take reasonable action based on the available project records, communications, milestones and evidence.

8. Refund Eligibility

A refund may be considered where:

• Selflance has materially failed to provide an agreed service;
• A refund has been expressly approved in writing;
• A project is cancelled under mutually agreed terms; or
• A refund is required under applicable law.

A refund will not normally be provided merely because the customer changes their mind, changes business requirements, becomes dissatisfied with an outcome that substantially conforms to the approved scope, or chooses not to use the completed deliverables.

9. Refund Processing

Where a refund is approved, Selflance will generally process the refund through the original payment method where reasonably possible.

Processing time may depend on the payment gateway, bank, card issuer or other financial institution. Any legally permitted transaction, processing or third-party charges may be deducted where applicable.

10. Refund Requests & Disputes

For refund requests, cancellations or service-related disputes, customers should contact:

Email: contact@selflance.com

Customers should provide the relevant order/project details, payment information and a clear explanation of the issue.

Selflance will review the matter in good faith and determine the appropriate resolution based on the applicable agreement, project scope, work completed and applicable law.

11. Applicable Law

This policy shall be interpreted together with the applicable service agreement, Terms of Service and other applicable Selflance policies.

For customers and transactions in India, applicable Indian laws will apply as required.

For customers and transactions involving the United States, applicable U.S. federal and state laws will apply as required.

Nothing in this policy is intended to waive or restrict any consumer right or legal remedy that cannot lawfully be waived.

12. Policy Changes

Selflance reserves the right to update this Refund & Cancellation Policy from time to time. The version applicable to a transaction will generally be the version presented to and accepted by the customer at the time of purchase or agreement.

By making a payment or approving a project, the customer acknowledges that they have reviewed and accepted the applicable project scope, payment terms, cancellation terms and this Refund & Cancellation Policy.